AI Agent developmentAI Agents that answer, qualify and book. On any channel.

Custom AI Agents, trained on your own information and connected to your systems. They talk to customers or staff in their language, on WhatsApp, your website, Instagram or inside your team’s tools, and hand over to a person when it matters.Custom AI Agents, trained on your information and connected to your systems, on WhatsApp, your website, Instagram or your team’s tools.

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10:47••• ▮
‹SmileCare Dentalonline
TODAY
My tooth has been hurting since last night. Can I see a dentist today?
11:02
Sorry to hear that, Meera. Dr Mehta can see you today at 5:30 pm (consultation ₹500). If there’s swelling or a fever, call us now.
11:02
Shall I book 5:30 pm for you?
11:02
Yes, book it
Another time
Yes, book it
11:03
Appointment confirmed ✅
Today, 5:30 pm · Dr Mehta
SmileCare Dental, Sector 17
We’ll remind you 2 hours before.
11:03
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Message

What an AI Agent doesOne agent. Three doors in.

An AI Agent understands a message in plain language, answers from your own information and takes the next step in your systems, such as booking an appointment or updating a lead. Unlike a scripted chatbot, it copes with questions it hasn’t seen word for word. One agent, trained once on your information, working every door.An AI Agent understands a message in plain language, answers from your information and takes the next step in your systems, on every channel at once.

01 · WhatsApp

A customer messages at 11 pm.

The agent answers in her language, checks the calendar and books the slot. Your front desk gets a summary in the morning, and can take over any chat.

Meera · WhatsAppCan I see a dentist today?

Booked: today, 5:30 pm with Dr Mehta.

02 · Your website

A lead lands on your website.

It asks what your sales team would ask, scores the enquiry and hands it to the right person, with the follow-up already booked.

Meridian Packaging · website40,000 boxes a month. Can you quote?

Score 92. Assigned to Rahul, follow-up Tuesday.

03 · Slack or Teams

Your team needs an answer.

Staff ask in plain words and get the answer from your own documents, with the source linked, instead of waiting for a manager.

Priya · #supportRefund after 45 days on an annual plan?

Pro-rated refund, 9 months. Source: Refund policy 4.2.

Where your agent works

  • WhatsApp

    On the official WhatsApp Business Platform, with your own number.

  • Your website

    A chat window in your brand that can show options and take bookings.

  • Instagram

    Replies to DMs about your products and services, and moves buyers to book.

  • Your team’s tools

    An internal assistant in Slack or Teams that answers from your documents.

  • WhatsApp
  • Instagram
  • Website chat
  • OpenAI
  • Google Gemini
  • Anthropic Claude
  • Botpress
  • Meta Llama
  • Sarvam AI
  • Voiceflow
  • Mistral AI
  • Dialogflow

And any tool with an API.

Built by usAgents we’ve built.

Hair Masters logoLuxury salon chainOngoing

An AI stylist on Hair Masters’ WhatsApp.

It answers service and price questions, books by branch and time, reminds customers on the day and gives the front desk a summary of every chat.

Read the case study

5 sec

first reply, down from about 2 hours

23%

of bookings made after closing

30,000+

WhatsApp chats a month

Pauz logo

Pauz: a wellness coach that lives in WhatsApp

Built on Botpress in 8 weeks, with office QR codes that open the right practice.

Read the case study
IMFS logo

IMFS: assistants for students and counsellors

A website assistant that qualifies student enquiries, and internal assistants for the team.

Read the case study

How we build an agentBuilt around how your business really works.

  1. 01

    Map the conversations

    We read real chats and list what people ask most and what a good answer leads to.

    ProductAI engineers

  2. 02

    Gather your knowledge

    Your website, menus, prices, policies and documents become what the agent knows.

    AI engineers

  3. 03

    Connect your systems

    Bookings, CRM, sheets or databases, so the agent acts on the answer.

    Software engineers

  4. 04

    Test with your team

    Your staff try to break it before customers see it. We fix what they find.

    AI engineersProduct

  5. 05

    Launch, then hand over

    With documentation for your team, or a support plan if you want one.

    DevOps

Built to be trustedAn agent you’d let talk to your customers.

  • Grounded in your information

    Built on what you’ve given it, and tested on your real questions before launch.

  • Set up to say when it isn’t sure

    And hand the chat to a person with a summary.

  • Your team can step in

    Take over any conversation at any time.

  • Every conversation logged

    So you can see exactly what was said.

  • Consent built in

    Customers opt in, and can opt out at any time.

  • Leading AI models

    OpenAI, Anthropic Claude, Google Gemini and others, chosen for each job. We agree how your data is handled with you before we build.

AI Agent vs chatbot vs DIY tool

A scripted chatbot is fine for a menu of buttons. When customers type freely and you want the booking made, an agent does the job.

QuestionRule-based chatbotDIY AI toolAgent built by BlackSynq
Understands free-form questionsNo, buttons and keywordsYesYes, in your customers’ languages
Answers from your informationOnly scripted answersIf you set it upSet up and tested with your team
Acts in your systemsRarelyLimited integrationsBooks, updates and logs in your tools
Hands over to a personSometimesDepends on the toolWith a summary, by design
Who builds itYou doYou doOur engineers, with your team

AI Agent FAQQuestions, answered.

Something else? Ask us on a free 30-minute call.

Updated · BlackSynq team

How is an AI Agent different from a chatbot?

A chatbot follows a fixed script of buttons. An AI Agent understands free-form questions in your customers’ languages, answers from your information, and takes actions in your systems, such as booking an appointment or updating a lead.

What does an AI Agent cost?

Every project is quoted in writing after the first call, before you commit. What drives the cost: the channels it works on, the systems it connects to, how many conversations it handles, AI model usage, and WhatsApp’s own per-message fees from Meta. We quote in your currency.

Which languages can it speak?

Your customers’ languages, including English, Hindi, Hinglish and Punjabi, and it switches when the customer does.

Can it book into our existing system?

Yes. We connect it to your booking tool, CRM, spreadsheet or database, so bookings and leads land where your team already works.

How do you know the AI answers correctly?

Our AI engineers test it on your real questions before launch and keep checking after. When it isn’t sure, it hands the conversation to your team instead of guessing.

Who looks after the agent after launch?

Your choice, agreed before we start. We hand over with documentation, or keep improving it under a support plan.

RelatedOften built together

Service

Workflow Automation

Turn what the agent learns into follow-ups and reports that run themselves.

Explore Workflow Automation

Service

Custom AI and Software

Give your agent one up-to-date customer record to read and write.

Explore Custom AI and Software

Overview

All services

Not sure what you need? Start with the problem.

See all services

Tell us one conversation your team has fifty times a day.

We’ll show you how an agent would handle it.

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Free call. You talk to the people who’d build it.

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