Custom AI and SoftwareAI in your product. Software for your team.

AI built into your product, app or device, and the CRMs, portals and internal tools your team runs on. Designed, built and run by our engineers, and connected to the systems you already use.AI built into your product, and the CRMs, portals and internal tools your team runs on.

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A custom sales pipeline with enquiries by stage, each scored by AI, with its source and value

New enquiry · 14Sorted by AI score

Meridian Packaging✦ 92Corrugated boxes · 40,000 a monthWebsite₹6.2 LRK
Brightline Pharma✦ 88Blister foil · quote requestEmail₹9.5 LRK

AI inside your productAI your customers can trust.

For device, app and platform makers. We design, build and run the AI in your product. People ask in plain words, and the right action happens, checked before it runs.

  • 01

    Plain words in, the right action out

    The AI understands what people mean and picks an action your product can really take.

  • 02

    Limits that always hold

    The AI suggests and your software decides. Every action is checked first, with an off switch and a log of every step.

  • 03

    Tested before every release

    Hundreds of tricky cases, from confusing requests to wrong readings, checked before anything ships.

  • 04

    Run and improved with you

    We keep it running, watch how it’s used and make it better, as your AI team.

See our work with Sencyble

Custom AI and Software

Living roomLights

“It’s too bright in here.”

Lights set to 40%. Done.

Within your limits · Logged

Signs it’s timeSix signs you’ve outgrown spreadsheets.

If three or more sound familiar, software built around your process is worth a conversation.

  • 1Customer details live in sheets, chats and someone’s head
  • 2Two people call the same customer, or nobody does
  • 3You can’t see which leads went cold, or why
  • 4Every report means exporting and merging files
  • 5New staff take weeks to learn where things are
  • 6Your off-the-shelf CRM needs workarounds for how you work

What we buildYour process, in one system. Connected to the rest.

Custom CRM development means building the customer system around the way your team already sells and serves: your stages, your fields, your approvals, connected to the tools your data lives in. The same goes for portals, dashboards and internal tools.Your CRM, built around how your team already sells and serves, and connected to the tools your data lives in.

Comes in from

Connects to

  • Website forms
  • WhatsApp
  • Instagram
  • Spreadsheets

Your system

One record per customer, built around your process

  • Payment links
  • Accounting
  • Your database
  • Reports and dashboards

  • 01

    Custom CRMs

    Leads, customers, orders or students, with the fields, stages and views your team needs.

  • 02

    Client and partner portals

    A secure place for customers or partners to see status and share documents.

  • 03

    Internal tools

    The admin screens, trackers and approval flows your team uses every day.

  • 04

    Dashboards and reports

    The numbers you check every week, updated on their own.

  • 05

    Integrations

    Website forms, WhatsApp, payments, accounting and your databases, kept in sync.

  • 06

    Data migration

    Your records cleaned, de-duplicated and moved over, checked with your team.

  • Zoho CRM
  • Razorpay
  • Google Workspace
  • HubSpot
  • Shopify
  • Zoho Books
  • Salesforce
  • Microsoft 365
  • Zoho Creator
  • Odoo
  • PostgreSQL
  • WhatsApp

And any tool with an API.

Off-the-shelf CRM or custom CRM?

If an off-the-shelf tool fits how you work, we’ll say so and help you connect it instead.

QuestionOff-the-shelf CRMCustom, built by BlackSynq
Best forStandard sales pipelinesProcesses that are specific to you
Fits your processYou adapt to itIt’s built around yours
Fields and stagesGeneric, with workaroundsExactly what you track
ConnectionsIts own integration listAny system your data lives in

Built by usSoftware we’ve built.

Adonis logoMedical equipment manufacturer

Every machine tracked, from the factory to the service visit.

A CRM on Zoho Creator that follows each machine and its parts by unique ID, the customer who owns it, its warranty and service plan, and every visit by the engineers in the field.

Read the case study

Every machine and part tracked by ID

AMC, CMC and PMS renewals reminded

Engineers report from their phones

3RDi Consulting logo

3RDi Consulting: one CRM for clients, staff and payments

Built on Zoho Creator, with dashboards, reminders and invoices that generate themselves.

Read the case study
Sencyble logoOngoing

Sencyble: the AI layer for connected ACs

AI orchestration that acts, checks the room changed and alerts before you ask.

Read the case study

Custom AI and Software FAQQuestions, answered.

Something else? Ask us on a free 30-minute call.

Updated · BlackSynq team

Can you build AI into our product?

Yes. We design, build and run the AI inside devices, apps and platforms, with limits it can’t break, testing before every release and privacy controls. We work as your AI team, alongside your own engineers.

What do you build on?

It depends on the job. We often use low-code platforms such as Zoho Creator for CRMs and internal tools, and write custom code where it’s needed. We’ll explain the choice in your quote.

Can you move our data from Excel or another CRM?

Yes. We clean, de-duplicate and import your records, and check them with your team before you switch over.

Can you connect the tools we already use?

Yes. Website forms, WhatsApp, payment links, spreadsheets, accounting tools or your own database: if your data lives somewhere, we can connect it.

Who owns the system and the data?

You do. All the data and everything we build for you belongs to you. We keep our methods and what we learn along the way, and there are no non-compete clauses.

What does custom AI or software cost?

Every project is quoted in writing after the first call, before you commit. What drives the cost: what the AI or system has to do, how many screens, roles and workflows it needs, how it’s tested, which systems it connects to, how much data has to move over, and whether you want support after launch. We quote in your currency.

Who will build our project?

Our own engineers: AI engineers, software engineers, DevOps and product, most with computer science degrees. Nothing is outsourced, and you talk to them from the first call.

RelatedOften built together

Service

Workflow Automation

Follow-ups, reminders and reports on top of your new system.

Explore Workflow Automation

Service

AI Agents

An agent that answers customers and writes every conversation to your system.

Explore AI Agents

Overview

All services

Not sure what you need? Start with the problem.

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Tell us what you want to build.

AI in your product or software for your team: we’ll show you how we’d build it.

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Free call. You talk to the people who’d build it.

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