3RDi Consulting logo

Case study · Custom SoftwareOne CRM for clients, staff, payments and invoices.

3RDi Consulting wanted its team on high-value work, not repeat tasks. We built one system on Zoho Creator that holds students, universities, partners, staff and payments, sends its own follow-ups and reminders, and writes its own invoices.

One CRMOn Zoho Creator
StudentsApplications and stages
UniversitiesProgrammes and deadlines
PaymentsFees paid and due
InvoicesGenerated automatically
EmployeesTeams and tasks
Agents and partnersWho referred whom
Client
3RDi Consulting, Mumbai
Industry
Education consultancy
Platform
Zoho Creator
What we built
One CRM, with automations, reminders and invoices

What runs on its ownThe repetitive steps, automated end to end.

Every step below used to need someone to remember it. Now the system does it, and the team sees what happened.

  1. 01Logic A student is added With course, stage and owner.
  2. 02Logic Reminders scheduled For the team and the student.
  3. 03Logic Follow-ups sent Emails and messages go out on time.
  4. 04Logic Payment recorded Against the right student and plan.
  5. 05Logic Invoice generated Created and sent without retyping.
  6. 06Logic Dashboard updated Trends and charts, always current.
Built and run by BlackSynq

Inside the systemOne place for the whole team.

3RDi’s All Students view in the CRM: joining date, process, sub-process, email, final course and fees for each student, with names blurred
Every student, every stage
The All Students view. Names and contact details are blurred.

Every record in one place.

Shortlists, partners and payments sit on the same student record, so nobody keeps a side spreadsheet.

  1. LogicShortlistsUniversities, programmes and deadlines per student.
  2. LogicAgents and partnersWho referred each student, and what they’re owed.
  3. LogicInvoices and paymentsFees tracked, invoices generated automatically.
Add a shortlist
StudentSelected student▾
UniversityChoose▾
Programme typeMaster’s▾
CountryUnited Kingdom▾
DeadlinePick a date▾
IntakeSeptember▾
Submit
Adding a shortlist: one form instead of a spreadsheet and an email thread.

Who did whatBuilt around how 3RDi already worked.

  1. Map
    How 3RDi worksStudents, universities, partners, staff and payments: where each piece of work lived.ProductDesign
  2. Build
    One system on Zoho CreatorRecords, forms and views for every team, with the right access for each person.Software engineersDesign
  3. Automate
    Follow-ups, reminders, invoicesEmails and messages, alerts and invoices that run on their own.Software engineersDevOps
  4. See
    DashboardsTrends, charts and insights for the founders, always up to date.Software engineersProduct

Keep reading

Is your business running on spreadsheets and reminders?

Tell us how the work moves today. We’ll show you the system we’d build.

Free call. You talk to the people who’d build it.