Case study · Custom SoftwareEvery machine tracked, from factory to service visit.
Adonis Medical Systems makes medical equipment. We built its CRM on Zoho Creator: every machine and component has an ID, every customer’s warranty and service plan is tracked, renewals are reminded automatically, and engineers file reports from their phones, or through the Adonis chatbot we built earlier.
- Client
- Adonis Medical Systems
- Industry
- Medical equipment manufacturing
- Platform
- Zoho Creator, linked to the Adonis chatbot
- What we built
- A CRM for machines, warranties and service
One record per machineManufacturing, assembly, repairs and owner, in one place.
Each machine is logged with its components by unique ID, linked to its customer, its warranty and its plan. The inventory is searchable by machine or by part.
- ⌗LogicMachine and part IDsManufacturing, assembly and repair records linked to each machine.
- ⌗LogicOwnershipWhich customer owns which machine, and since when.
- ⌗LogicPlansWarranty, AMC, CMC and PMS status per customer.
COMPONENTS
- Control boardCB-2207
- Power unitPU-1189
- DetectorDT-0951
Plans that renew on timeNo more lapsed plans and missed revenue.
Expiring warranties and service plans used to depend on someone noticing. Now the system reminds customers itself, so renewals happen on time.
- 01⌗Logic Plan nearing its end Warranty, AMC, CMC or PMS, tracked per machine.
- 02⌗Logic Reminder goes out Automatically, before it lapses.
- 03 Customer renews A plan that might have been missed.
- 04⌗Logic Record updated Plan, dates and visits, on the same machine.
For engineers in the fieldPaperless reports, from a phone.
Service engineers log installation reports, warranty cards and feedback forms on their phones. Feedback can also go through the Adonis chatbot, and everything lands in the CRM.
- ⌗LogicInstallation reportsFiled on site, linked to the machine.
- ⌗LogicWarranty cardsIssued and stored, never lost on paper.
- AIFeedback via the chatbotCollected in a chat, saved to the same record.
- ⌗LogicProtocols followedService protocols checked, so revenue doesn’t leak.
A live dashboardEvery machine’s status, at a glance.
Machine status, customer details and service records in real time, on desktop and mobile, so the team can act before a customer has to call.
- Installed
- Under AMC or CMC
- Visit due
- Renewal due
- AMS-2025-0142Hospital, Chandigarh · AMC ends soonReminder sent
- AMS-2024-0877Diagnostic centre, Mohali · Warranty to AMCRenewed
- AMS-2023-0419Clinic, Ludhiana · CMC visitVisit booked
Who did whatBuilt in sprints, with Adonis’ team.
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Map
How Adonis worksBusiness processes, modules and automation areas; the database and data flows.ProductDesignSoftware engineers
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Build
Machines and customersMachine and part tracking, ownership, warranty and service plans.Software engineersDesign
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Connect
Engineers and the chatbotThe mobile portal, linked to the Adonis chatbot so data stays in one system.AI engineersSoftware engineers
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Launch
Dashboard, migration, trainingReal-time dashboard, data migrated, the team onboarded and trained.Software engineersDevOpsProduct